3 Phone Call Exercises For Union Organizers Who Want To Build Instant Rapport
Have you ever noticed how easy it is to tell if a person is excited to speak with you on the phone? Even without the benefit of body language 9 out of 10 times you can tell if the person on the other end is smiling or not. Now you can use that knowledge for your own benefit when speaking with contractors and candidates on the phone.Try these 3 simple exercises to help you connect and create instant rapport in 60 seconds or less.
Exercise 1: Smile when answering the phone.
Try it and see if it makes a difference. Having read about this technique a friend decided to give it a try. People immediately noticed the change and complimented him on his uplifting attitude. It’s especially good for deflecting negative energy when making cold calls. You’ll find you will be less affected by frustrated callers and you might even cheer people up.
Exercise 2: Use the person’s name.
People love to hear their name because it demonstrates that you are listening and personalizes the conversation. It shows a certain amount of respect and admiration and also shows that you have above average people skills. Go ahead; use the persons name during a phone call.
Exercise 3: Tell the person you are glad they called.
Let the other person know how much you appreciate what they did whether they took your call or called you back. Little things make a big difference. If you don’t say it they may never know. There’s no need to go overboard, just remind the person you care.
Working the phones is like delivering any professional business presentation. It takes practice to master the techniques needed to gain instant rapport. The more you do it the more comfortable you will become. Soon you will be making great first impressions, connecting on a whole new level with contractors and candidates alike. Add these exercises to your routine and you should see results within a few days.
